It is with regret that you are reading this Missing Parcel FAQ.
However, on the bright side, only a couple of Wild As The Wind parcels have ever been completely lost. So, with all the advice and insights provided here, along with a little timely assistance from you, your missing parcel will hopefully be located very soon.
Sadly, the lifting of coronavirus restrictions has not removed any of the burdens faced by delivery companies. If anything, deliveries have become more problematic.
For this reason, I have written a special update entitled Delivery Services Adversely Affected 2022, which lists the exceptional challenges being faced at this time. It has been repeatedly updated throughout the year.
What’s In This Article?
This article lists all the reasons you may not have received your parcel… yet!
It also lists what needs to be done, and by whom. Please simply follow the advice given for a speedy resolution of the situation.
It is important that you read this Missing Parcel FAQ before contacting Wild As The Wind directly. It will save you a lot of time and effort, and will hopefully avert a lot of frustration, also.
Ongoing Postal Issues
The number of missing parcels increased during lockdowns, and became even more of an issue in the Spring of 2022. This was due to unprecedented amounts of people on sickness leave. Inevitably, postal deliveries were very adversely affected by low staffing levels.
This winter we are seeing less people off sick, but it still remains an issue. Instead, industrial action is perpetuating the problems within a very beleaguered postal service.
However, the advice given here has quickly resolved many issues relating to the vast majority of missing parcels, often without the need for contacting the Royal Mail directly, or even Wild As The Wind.
Wild As The Wind is dedicated to updating delivery information with every new insight obtained. This is being done to ensure that resolution remains as simple and straightforward as possible for you.
The time spent recording all of this information for you, will hopefully save you time and anguish on your side.
However, if contacting Wild As The Wind is necessary, please ensure you confirm what actions you have taken to eliminate potential issues, so that identifying the problem is a lot more possible at our end.
Every instance of a missing parcel has required a process of elimination to determine what the problem has been. A lot of time will be saved on both sides if you explain what steps you have taken to clarify the issue when contacting Wild As The Wind.
This article tells you what you can do prior to contacting Wild As The Wind, and what information is needed from you if contacting Wild As The Wind cannot be avoided.
Why Is Your Parcel Delayed?
Your parcel may have been delayed for a number of reasons, so please read all the advice provided, and act where necessary.
The reasons range from wrongly addressed parcels, owing to typing errors when placing your order, down to a failure to deliver because your postal delivery person is off sick, and there’s no-one to replace them.
The only way to figure out what might be causing the delay of your parcel is to go methodically through all the possibilities, step by step.
Reverse Engineering What Might Have Happened…
Did your order get processed correctly? Did you receive an Order Confirmation Email after placing your order?
The first thing to check is your order confirmation email, to make sure your order was completed and registered in the sales log at our end.
An order confirmation email is automatically generated the moment you place your order. It’s one of the key reasons you are asked to provide your email address as part of the order process.
If you didn’t receive confirmation of your Wild As The Wind order within minutes of buying your items on the Wild As The Wind Shop website, there may be a number of reasons for this…
- There is a possibility your order was not completed properly. It is important for you to locate your order confirmation so you can be 100% sure your order was placed in its entirety. ***If you haven’t seen your order confirmation email in your inbox, even though you completed your order correctly, it’ll likely be in your spam folder. Please check your spam folder for this reason.
- If you are ordering for the first time, there’s a greater chance your email account will not recognise confirmation emails from Wild As The Wind. ***This is why your email software may have placed your Wild As The Wind order confirmation email in your spam folder.
- You may have given an incorrect email address with your order. Or, you may have given a secondary email address with your order.
Please check all of your email accounts for your Wild As The Wind order confirmation, looking in both your inbox and spam folders.
Please add the Wild As The Wind email address to your email address book to avoid this issue in future.
If your order confirmation is nowhere to be found this may mean that your order has not been processed properly. Please read Why Did My Order Fail? for more information.
In a very small number of cases there maybe another reason why you didn’t receive an order confirmation email. Please read Order Confirmation & Confirmation Of Posting if this is the case.
Did you receive a Confirmation Of Posting email?
Wild As The Wind always send out confirmation of posting emails using the same Wild As The Wind email address used to send you your order confirmation email.
If you don’t receive your confirmation of posting email within five working days, then please check your spam folder and add the Wild As The Wind email address to your email address book to avoid this issue in future.
More information: Order Confirmation & Confirmation Of Posting
Please get in touch if you haven’t received your confirmation of posting email after five days. But, before doing so, it is important that you read the information relating to Delivery Timescales and Royal Mail Proof Of Posting directly below.
And, please remember, when contacting Wild As The Wind, it is important that you confirm that you have received an order confirmation email, but you have not yet received your confirmation of posting email.
This will provide us with the ability to quickly identify what the issues may be.
Wild As The Wind use the Royal Mail second class post for all of our deliveries, as this provides the following:
- Proof of posting
- Means of tracking your parcel
- It keeps costs down for you
- You don’t have to be in when your parcel is delivered, which means you can avoid collecting your parcel from your sorting office
Please allow 5 working days for your confirmation of posting email to arrive.
Also, please allow a minimum of 10 working days for your parcel to arrive before considering contacting Wild As The Wind directly about a missing / delayed parcel.
However, during exceptional circumstances, such as Christmas, (when high postal volumes occur), or during lockdowns or periods of elevated illness, please allow up to 14 days for your parcel to arrive, before contacting Wild As The Wind.
Please consult Deliveries & Returns for more information.
Royal Mail Proof Of Posting
The Royal Mail issues Wild As The Wind with a proof of posting receipt for each parcel. This proof of posting receipt records the individual tracking number assigned to each parcel.
You are not issued with the 16 digit tracking number within your confirmation of posting email.
Because Wild As The Wind post a good number of parcels each week, and because so few go missing, it would be a criminal waste of time to manually type in all the individual tracking numbers for each parcel within the confirmation of posting emails.
However, this information is retained and will be provided to you after you have done what you can to figure out why your parcel may have gone awry. This is simply done by following the advice within this article.
Confirmation Emails Are All Good, But Your Parcel Is Still Missing
There are a few other issues affecting the situation with regards missing parcels.
For example, sometimes wrongly addressed parcels, or parcels with an incomplete address, are dispatched.
However, if there is an apparent mistake in the address provided with your order, Wild As The Wind will contact you, asking you to verify your address. (We believe it’s better to be safe rather than sorry, and whilst time-consuming, it allows us to post all items out with greater confidence.)
Nevertheless, these measures are not fail-safe. This means that some incorrectly addressed parcels slip through the net… And, on other occasions, it’s a question of your postal delivery person getting ‘inventive’ when it comes to delivering your parcel…
For this reason, it’s important for you to make best efforts to find your parcel, or figure out why it may have gone awry, before contacting Wild As The Wind.
Please follow the steps you need to take at the end of this article. And, please continue reading if your confirmation emails are all in order…
Only you will know whether you have addressed your parcel correctly, and only you can check with your neighbours, and in outbuildings or porches etc, so please establish the facts before contacting Wild As The Wind.
This is simply done by following the instructions in the What To Do When Your Parcel Goes Missing? section at the end of this page… But first, it’s important for you to read about all of the reasons WHY parcels go missing so that you can begin to unravel what might have happened…
Please skip the sections which don’t apply to your situation.
Why Do Parcels Go Missing?
There are a number of reasons why parcels can go missing. These are explained in the following sections with the following headings:
- Parcel Has Been Delivered But Can’t Be Found
- Improperly Addressed Orders
- Delivery Attempted But No-one Was In
- Collecting Your Parcel From The Sorting Office
- What Happens If I Ignore The Request To Collect From The Sorting Office?
- Deliveries To Business / Organisational Addresses Are Improperly Processed Internally
- Exceptional Circumstances
- What To Do When Your Parcel Goes Missing?
- How To Avoid Returned Parcels
Parcel Has Been Delivered But Can’t Be Found
Royal Mail Postal workers will do everything within their power to deliver your package safely. However, if there is no-one at home, and your letter box is too small for the package to fit through, this will potentially present a situation where the parcel cannot be delivered directly to you.
The alternatives available to your postal worker are:
- Leave the package in a safe place (porch or outbuilding etc)
- Leave with a neighbour
If you have a communal porch where leaving the parcel will present the risk of theft, or there are no other safe places to leave your package, then your postal delivery person will resort to leaving your parcel with one of your neighbours. If none of your neighbours are at home your parcel will be returned to the Royal Mail Sorting Office.
In these instances your postal delivery person will always post a card explaining what they have done with your package.
If they have left your package in a safe place the card will describe which safe place they have used so you can easily locate your parcel. Or, the card will explain which neighbour they have left your parcel with.
Please check your safe posting place for your parcel by following the advice on the card. Or, ask your neighbours.
If you still can’t find your parcel please either discuss this with your postal delivery person, or contact your local sorting office to pursue the matter further.
Regretably, once the parcel has be marked as delivered there is nothing that Wild As The Wind can do. A successful delivery means that it is out of our hands. But, hopefully a quick chat with your postal delivery person, or your local sorting office, will resolve everything for you.
Improperly Addressed Orders
It is vitally important for you to give your full address when placing an order. Wild As The Wind cannot be held responsible for your failure to provide a full and accurate address with your order. So, please double check that the address you give with your order is the right one.
****If you realise the address provided is incorrect or incomplete it is imperative to either message or email Wild As The Wind to explain, and to provide the correct address. This must be done immediately!
Best efforts will be made to use any alternative address provided, but no guarantee can be given. This is because the administration of orders is already very complicated. Therefore, receiving entirely separate instructions, via an entirely different system, will inevitably mean that alterations cannot feasibly be made in all cases.
Issues of timing will prevent the correction of some customer mistakes, but, because there is no efficient method of relaying new information from one system to another, this means that, despite best efforts, not all mistakes made by customers at the time of ordering can be rectified.
Regrettably, if your order is sent to the address provided with the order, even after you have sent a message or email to advise Wild As The Wind you wish the order to be sent elsewhere, we regret that the liability for the whereabouts of the parcel rests with you for not having provided the correct address at the outset.
Mistakes, for which you are responsible, which result in Wild As The Wind spending a considerable amount of time trying to resolve, will sometimes result in a Admin Charge being applied, which you will have to pay before resolution will be provided.
Delivery Attempted But No-one Was In
Royal Mail Postal workers will do everything in their power to deliver your package safely. However, if there is no-one at home, and your letter box is too small for the package to fit through, this will potentially present a situation where the parcel cannot be delivered.
The alternatives available to them are:
- Leave the package in a safe place (porch or outbuilding etc)
- Leave with a neighbour
If you have a communal porch where leaving the parcel will present the risk of theft, or there are no other safe places to leave your package, then your postal delivery person will resort to leaving your parcel with your neighbours. If none of your neighbours are at home your parcel will be returned to the Royal Mail Sorting Office.
In these instances your postal delivery person will always post a card explaining what they have done with your package.
If they have left your package in a safe place the card will describe which safe place they have used so you can easily locate your parcel. Or, the card will explain which neighbour they have left your parcel with, or that they have had to take your package back to the sorting office.
If they have had to take your package back to the sorting office the card will advise you what course of action is required by you. There are usually only two courses of action stipulated.
- The first is that they will attempt to deliver your package on a future date and no action is to be taken by you.
- Or, they will request you to collect the parcel from the sorting office yourself.
Collecting Your Parcel From The Sorting Office
If your postal delivery person has tried and failed to deliver your parcel a couple of times, and there are no suitable safe places to leave your package, it will be taken back to the sorting office so that you may safely collect it.
A card explaining what you need to do will be posted through your letter box advising you of the action required.
Every effort will have been made to deliver your parcel within the delivery timescale, but, if you are not in and your post box is too small for small packages, and there are no safe places to leave your parcel, then your postal delivery person is obliged to retain your parcel at the sorting office for you to collect.
What Happens If I Ignore The Request To Collect From The Sorting Office?
It is your responsibility to act on the advice on the card delivered to you by your postal delivery person. At this juncture the matter is effectively out of the hands of Wild As The Wind. However, any failure to collect the parcel will result in it being eventually returned to Wild As The Wind… usually within one month.
Your parcel, however, still remains your property, even though Wild As The Wind has the burden of the further handling of your parcel.
Returned parcels are highly problematical for all concerned as they waste a lot of time. Because of this, the processing of returned parcels will ALWAYS carry an Admin Charge which will need to be paid prior to your parcel being sent out again.
In Can I Collect In Person? I explain why Wild As The Wind is duty bound to ensure all time is used efficiently. The decision to levy Admin Charges has been made to protect the vast majority of Wild As The Wind customers who present no issue to the smooth running of this small artisanal business. Admin Charges mean that those who negatively impact Wild As The Wind pick up the tab for their actions, instead of the cost being transferred onto those who interact properly and waste no time.
In addition, Wild As The Wind will never re-send an item to an address where there has been a failure to deliver in the past.
Deliveries To Business / Organisational Addresses Are Improperly Processed Internally
If you have chosen to have your order delivered to a business address, this can sometimes cause problems owing to the following:
- Weekend deliveries may go awry if the business isn’t open on Saturdays
- Internal processing of your parcel results in your order ending up in the wrong department
- Your parcel may be stored internally where it’s difficult to find
- No single person is responsible for processing mail internally, and so it’s difficult to reverse-engineer where your parcel has ended up after it has been delivered by a postal delivery person
Delivering orders to business addresses is often a very safe option. However, on the rare occasion this presents a problem, please do the following:
- If you work for a small to medium-sized business, please talk to the people who have taken delivery of post at the business after you received your confirmation of posting / completed order email.
- If you work for a large company, please talk to your receptionist to find out where your order has been allocated
- If there has been any of the issues mentioned above, your postal delivery person will have left a card explaining what they have done. Please ask if a card like this has been left for you.
If your parcel is still missing, after thoroughly researching what could have happened internally, please notify Wild As the Wind of your missing parcel.
As of Spring 2022 all the usual reasons why parcels are delayed or go missing don’t seem to apply.
If you placed your order any time after the beginning of March 2022, and your parcel is missing, please read Delivery Services Adversely Affected 2022, as this will most likely be more relevant than all the reasons stated above.
However, it is very important for you to scroll down to the next section of this page after reading Delivery Services Adversely Affected 2022, and then follow the steps in the What To Do When Your Parcel Goes Missing? section.
Thank you. x x x
What To Do When Your Parcel Goes Missing?
- Firstly, check your porch and any out buildings, (garage, shed, stables and barns etc), to see if your parcel has been ‘left in a safe place’. Most parcels don’t fit through the average letterbox, and this is why your postal delivery person may leave your parcel in a safe place.
- Check with neighbours.
- Check your junk mail / recycling to see if a postcard from your postal delivery person is hiding amongst the unsolicited mail.
- Communicate with your postal delivery person. You can do this easily by leaving a note for them on your letterbox, or intercepting them on the doorstep. You can also ring your local sorting office to discuss a missing delivery, and leave a message for your postal delivery person, alerting them to the issue of your missing parcel. Please DO NOT contact Wild As The Wind about a missing parcel until you have communicated with your postal delivery person.
- If your parcel is still missing, the next step is to check to see if you addressed your parcel correctly. If you mistype one character in your postcode, this will result in your parcel being delivered to the wrong address. If you have recently moved, you may be more liable to make mistakes with your address.
If your parcel is still nowhere to be seen, and you have addressed your parcel correctly, then please get in touch.
Please remember to tell us all the steps you have taken to locate your parcel, or establish why it may have gone missing. Thank you. x
Contact Wild As The Wind via email by clicking the link immediately below.
For more ways to contact Wild As The Wind please go to How Do I Contact Wild As The Wind?
How To Avoid Returned Parcels
- Always address your order accurately with your full address
- If you know you will be out when your parcel will be delivered, leave a note for your postie telling them where to leave your parcel
- Prearrange your preferred ‘safe place’ for leaving postal items which will not fit through your letterbox in person with your postal delivery person so you don’t need to leave a note on your door, which could alert thieves where to find your latest purchases
- Read and act on postcards from your postal delivery person