This article lists all the reasons you may not have received your parcel… yet!
It is hoped you will read this Missing Parcel FAQ before contacting Wild As The Wind directly. This will hopefully resolve your query quickly and save time on both sides.
Did you receive confirmation of your Wild As The Wind order after buying your items on the Wild As The Wind Shop website? If not, it’ll likely be in your spam folder.
An order confirmation email is automatically generated the moment you place your order. It’s one of the key reasons you are asked to provide your email address as part of the order process.
However, if you are ordering for the first time, there’s a chance your email account will not recognise the Wild As The Wind email address used to send you your confirmation email. In some cases your email software may decide to place your Wild As The Wind confirmation email in your spam folder.
Please add the Wild As The Wind email address to your email address book to avoid this issue in future.
Confirmation Of Posting
Wild As The Wind always send out confirmation of posting emails using the same Wild As The Wind email address used to send you your confirmation email.
If you don’t receive your confirmation of posting email within three working days, then please check your spam folder and add the Wild As The Wind email address to your email address book to avoid this issue in future.
Wild As The Wind use the Royal Mail second class post for all of our deliveries, as this keeps costs down for you.
Best endeavors are made to process and post orders within three working days of the date they are received.
Royal Mail second class post can take within one to five days to deliver, so under normal circumstances, please allow 8 working days for your parcel to arrive before considering contacting Wild As The Wind directly.
However, periods of high volume and lock downs may slow things down even further.
Lock Down Measures
Please be aware parcels are taking longer to arrive during lock down because the Royal Mail are processing a lot more mail, but instead of having extra staff, like they do at Christmas, they are having to cope with normal staffing levels.
The Royal Mil are processing a lot more parcels than they normally do due to lock down. Parcels are bulky and need to be processed by hand, whereas letters are processed via automated systems at high speed.
Royal Mail delivery vehicles are working at capacity due to the increase in size of their loads, and postal service workers are processing a huge increase in physically challenging sacks of parcels, which is burdensome at every stage in the process… at collection, sorting and delivery.
In addition. we are in the Christmas posting season, in which the Royal Mail normally have to process four times as much post than they do at other times of the year.
And, on top of all of this, they are trying to operate with lower staffing numbers due to sickness. This is because workers are sent home to self isolate at the first sign of illness.
It is very rare for parcels to go missing. In the two years of selling online, Wild As The Wind can count on one hand the number of problems with missing parcels.
When parcels have not been successfully delivered this has always been due to a problem at the customer’s end, and not a failure on the part of the postal service. Thankfully, the few parcels which have gone awry have always turned up again.
**Wild As The Wind only commits to posting parcels twice a week during lock down to reduce risk of infection. If infected, no deliveries will be made for the foreseeable future.
Royal Mail Deliveries
Wild As The Wind use the Royal Mail for all of our deliveries because, in our experience, they are the best at what they do, and they provide proof of posting and traceability of packages, if necessary.
When the handful of parcels have gone missing in the past, (less than five), you’ll be relieved to know it’s has never been the fault of the Royal Mail. The parcels have always going missing owing to some kind of customer error which has led to the parcel not arriving when expected.
Royal Mail Proof Of Posting
The Royal Mail issues Wild As The Wind with a proof of posting receipt for each parcel. This proof of posting receipt records the individual tracking number assigned to each parcel.
You are not issued with the 16 digit tracking number within your confirmation of posting email. Because Wild As The Wind post a good number of parcels each week, and because so few go missing, it would be a criminal waste of time to manually type in all of the individual tracking numbers for each parcel.
However, if a parcel still hasn’t arrived after a minimum of ten working days you will be issued with your individual tracking number along with a tracking update of where your parcel is.
But, before contacting Wild As The Wind please do the following…
What To Do When Your Parcel Goes Missing?
Firstly, check with neighbours and check your porch and any out buildings, (garage, shed, stables and barns etc), to see if your parcel has been ‘left in a safe place’. Most parcels don’t fit through the average letterbox, and this is why your postal delivery person may leave your parcel in a safe place.
If your parcel is still nowhere to be seen then please get in touch.
Contact Wild As The Wind via email by clicking the link immediately below.
For more options of contacting Wild As The Wind please go to How Do I Contact Wild As The Wind?
Why Do Parcels Go Missing?
There are a number of reasons why parcels can go missing:
- Improperly addressed orders
- Delivery was attempted but no-one was in
- Deliveries to business / organisational addresses are improperly processed internally
Improperly Addressed Orders
It is vitally important for you to give your full address when placing an order. Wild As The Wind cannot be held responsible for your failure to provide a full and accurate address with your order. So, please double check that the address you give with your order is the right one.
****If you realise the address provided is incorrect or incomplete it is imperative to either message or email Wild As The Wind to explain, and to provide the correct address. This must be done immediately!
Best efforts will be made to use any alternative address provided, but no guarantee can be given. This is because the administration of orders is already very complicated. Therefore, receiving entirely separate instructions, via an entirely different system, will inevitably mean that alterations cannot feasibly be made in all cases.
Issues of timing will prevent the correction of some customer mistakes, but, because there is no efficient method of relaying new information from one system to another, this means that, despite best efforts, not all mistakes made by customers at the time of ordering can be rectified.
Regrettably, if your order is sent to the address provided with the order, even after you have sent a message or email to advise Wild As The Wind you wish the order to be sent elsewhere, we regret that the liability for the whereabouts of the parcel rests with you for not having provided the correct address at the outset.
Mistakes, for which you are responsible, which result in Wild As The Wind spending a considerable amount of time trying to resolve, will sometimes result in a Admin Charge being applied, which you will have to pay before resolution will be provided.
Delivery Attempted But No-one Was In
Royal Mail Postmen will do everything in their power to deliver your package safely. However, if there is no-one at home, and your letter box is too small for the package to fit through, this will potentially present a situation where the parcel cannot be delivered.
The alternatives available to them are:
- Leave the package in a safe place (porch or outbuilding etc)
- Leave with a neighbour
If you have a communal porch where leaving the parcel will present the risk of theft, or there are no other safe places to leave your package, then your postal delivery person will resort to leaving your parcel with your neighbours. If none of your neighbours are at home your parcel will be returned to the Royal Mail Sorting Office.
In these instances your postal delivery person will always post a card explaining what they have done with your package.
If they have left your package in a safe place the card will describe which safe place they have used so you can easily locate your parcel. Or, the card will explain which neighbour they have left your parcel with, or that they have had to take your package back to the sorting office.
If they have had to take your package back to the sorting office the card will advise you what course of action is required by you. There are usually only two courses of action stipulated.
- The first is that they will attempt to deliver your package on a future date and no action is to be taken by you.
- Or, they will request you to collect the parcel from the sorting office yourself.
Collecting Your Parcel From The Sorting Office
If your postal delivery person has tried and failed to deliver your parcel a couple of times, and there are no suitable safe places to leave your package, it will be taken back to the sorting office so that you may safely collect it.
A card explaining what you need to do will be posted through your letter box advising you of the action required.
Every effort will have been made to deliver your parcel within the delivery timescale, but, if you are not in and your post box is too small for small packages, and there are no safe places to leave your parcel, then your postal delivery person is obliged to retain your parcel at the sorting office for you to collect.
What Happens If I Ignore The Request To Collect From The Sorting Office?
It is your responsibility to act on the advice on the card delivered to you by your postal delivery person. At this juncture the matter is effectively out of the hands of Wild As The Wind. However, any failure to collect the parcel will result in it being eventually returned to Wild As The Wind… usually within one month.
Your parcel, however, still remains your property, even though Wild As The Wind has the burden of the further handling of your parcel.
Returned parcels are highly problematical for all concerned as they waste a lot of time. Because of this, the processing of returned parcels will ALWAYS carry an Admin Charge which will need to be paid prior to your parcel being sent out again.
In Can I Collect In Person? I explain why Wild As The Wind is duty bound to ensure all time is used efficiently. The decision to levy Admin Charges has been made to protect the vast majority of Wild As The Wind customers who present no issue to the smooth running of this small artisanal business. Admin Charges mean that those who negatively impact Wild As The Wind pick up the tab for their actions, instead of the cost being transferred onto those who interact properly and waste no time.
In addition, Wild As The Wind will never re-send an item to an address where there has been a failure to deliver in the past.
How To Avoid Returned Parcels
- Always address your order accurately with your full address
- If you know you will be out when your parcel will be delivered, leave a note for your postie telling them where to leave your parcel
- Prearrange your preferred ‘safe place’ for leaving postal items which will not fit through your letterbox in person with your postal delivery person so you don’t need to leave a note on your door, which could alert thieves where to find your latest purchases
- Read and act on postcards from your postal delivery person