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General FAQs
Please consult these Wild As The Wind FAQs before emailing and asking for advice.
Please only contact Wild As The Wind if your question remains unanswered after reading this FAQ section.
This page features a comprehensive list of Q & A’s accompanied by a list of clickable articles, relating to major queries. Most of your answers can be found on this page.
For copies of the legal documents outlining how this website can be used, and how it operates, please consult the Wild As The Wind Terms & Conditions.
Frequently Asked Questions
Q. What Is Wild As The Wind Customer Service Like?
A. Wild As The Wind adhere to the highest standards of customer service and customer care. The Wild As The Wind website has received hundreds of customer reviews, many of which detail the exceptional levels of customer service provided by Wild As The Wind.
Every single review is a 5-star review. Please read Wild As The Wind Customer Service for more information.
Q. What Is The Cost Of Delivery In The UK?
A. Please refer to Cost Of UK Deliveries for full information.
Q. What Happens If I Email You About A Question That Is Answered Within This FAQ Section?
A. As the answers provided in the Shop FAQ section are the most complete, full answers possible, you will be provided with a link to this page and asked to look for your answers here.
Q. Do You Respond To Private Messages On Social Media?
A. Sorry, Wild As The Wind doesn’t respond to private message on social media. This is to ensure administrative coherence, and an optimal level of professionalism.
Private messages on social media can easily be overlooked, and it’s not always possible to provide attachments and other resources that are required in order to properly deal with an enquiry.
If all mail is delivered to one inbox, where it can be dealt with in a timely manner, and archived properly, this permits a level of professionalism that social media cannot provide.
Q. Do You Do Bespoke Products?
A. Regrettably, for legal reasons, it isn’t possible for Wild As The Wind to make personalised products for you. All of the products available are as advertised on this website.
Q. Who Can Buy Wild As The Wind Products?
A. Sadly, only UK orders are possible, at present.
European orders were made possible in 2019, via the Wild As The Wind Shop, for posting anywhere in Europe.
We are very sorry to say, European orders ceased on 31 January 2020 due to Brexit: Hopefully, this will be temporary suspension.
European orders will be reinstated when it is possible to implement systems to deal with all of the differing sales taxes and import duties within each European country. Unfortunately, sales taxes and import duties differ from one European country to another, making the situation a very complicated one.
However, as an interim measure, it is possible to make international orders, indirectly. Please read International Orders for more information.
Sadly, despite an increasing demand from the USA it is not possible to ship fluids to the USA and Canada. We are currently looking for a distributor in the USA to overcome this issue.
If you are aware of potential distributors in these regions, please get in touch.
Q. Where Can I Buy Wild As The Wind Products?
A. Please consult Buying Options for on and offline purchasing options.
If you would like to order Wild As The Wind Products online, please refer to: Ordering From Wild As The Wind
Q. Do You Wholesale?
A. Wild As The Wind handles a small number of wholesale customers, who are subject to a different set of arrangements than our retail customers. For example, wholesale customers must commit to buying essential oils in 50ml bottles, or larger, and there’s a minimum order value that must be achieved. Plus, wholesale customers may have to wait up to two weeks for their orders to be processed.
Prospective wholesale customers must apply, and be approved as a wholesale customer, prior to placing their first wholesale order.
Q. Do You Provide Documentation With Essential Oils & Carrier Oils?
A. All Wild As The Wind essential oils and carrier oils are fully tested and documented by our suppliers. However, these documents are commercially sensitive so we do not publish them on this website. Nor do we email them to retail customers.
Documents are available for wholesale customers if requested when a wholesale order is placed. Sadly, for a number of administrative and logistical reasons, documentation cannot be requested beyond this point.
Wild As The Wind Background
When Did You Start Wild As The Wind?
What Is The Background Of Wild As The Wind?
What Are Your Motivations Behind Wild As The Wind?
Your Feedback
Asking Questions About Articles Via Private Message
How Do I Contact Wild As The Wind?
Feedback From Wild As The Wind
Wild As The Wind produces a lot of well written, deeply researched information. Please visit the Health News page to access this free natural health information.
We also invite people to email us with their health issues and product enquiries. Please read Wild As The Wind Customer Service for more information.
Can I Ask For Personal Advice Online?
Do You Do One to One sessions?
Product FAQ’s
Additional Product Information
Essential Oil Refill & Bottle Reuse FAQ’s
Do You Provide A Bottle Recycling Service?
Ordering From Wild As The Wind
Can I add an additional item to my online order after I have finalised and paid for it?
Wild As The Wind Customer Service
Wild As The Wind Essential Oil Pricing
Is It Safe To Buy From The Wild As The Wind Shop?
Wild As The Wind Shop Orders
Order Confirmation & Confirmation Of Posting
Why Didn’t I Receive Confirmation Of My Order?
Why Didn’t I Receive Confirmation Of Posting?
Why Didn’t I Receive My Tracking Number?
Can I add an additional item to my online order after I have finalised and paid for it?
Wild As The Wind Products & Services
Why Are Admin Charges Applied?
Shipping & Returns
Order Confirmation & Confirmation Of Posting
Wild As The Wind UK Deliveries
Shipping Delays
Delivery Services Adversely Affected 2022 & Delivery Services Adversely Affected 2022 Addendum
Delivery Services Adversely Affected 2023
Delivery Services Adversely Affected 2024
Essential Oil FAQs
Anti-Virus Essential Oils FAQs
Wild As The Wind Essential Oil Pricing
10 Carrier Oils We Need In Our Bathroom Cabinet
Natural Ways Of Avoiding Sunburn
Using Essential Oils For Prayer
Terms Of Service
The information provided within the FAQ section of this website is an adendum to the general Wild As The Wind Terms & Conditions, Privacy Policy, Privacy & Security and Cookie Policy.
Amendments:
We are living in a very fast-paced world, where major changes occur overnight, that Wild As The Wind must respond to as agilely as possible. For this reason, Wild As The Wind reserves the right to change any, or all, of the Terms & Conditions and Code of Practice, without prior notice.
Please be aware that Wild As The Wind FAQ’s and terms of service will change quite frequently, due to the ever-changing landscape. They will be added to and updated reasonably regularly.
It is advisable to check within the FAQ section of the Wild As The Wind website before you place a future order, just in case changes and amendments have been applied.
Thank you.
I am in Utah USA. I bought your active silver eye drops online via Amazon. My question did not seem answered on your frequent answer questions.
When I put the drops in my eyes, it feels momentarily like something irritating is in my eye but goes away quickly. Ive never experienced this with other eye drops. I have assumed it is the silver effect. It doesn’t hurt or burn. It just feels irritating instead of soothing. I wondered if I have a bad batch or if this is, like I said above-the silver effect? Once the irritation goes away, I don’t feel anything.
I have forwarded your feedback to Active Silver, via email, who I am guessing you placed your order with, on Amazon. Wild As The Wind are not on Amazon, so you cannot have bought the product from us. I am sure they will get back to you soon. They are an excellent company.
Is it possible to purchase these oils in store anywhere. I live in Devon
Hi Sue, thanks very much for ordering your Facial Oil No. 2 online. I am sorry that this General FAQ page didn’t reference the Buying Options page, which would have made things more clear for you. I have now remedied this. x x x