Conditions of Sale
These Conditions of Sale are subject to the Wild As The Wind Terms & Conditions published on this website.
Placing an Order
Conditions of Use
This website is operated by Wild As The Wind. Our principal contact is via email at info [at] wildasthewind.com where we will endeavour to reply to all messages promptly. By setting up a Wild As The Wind Shop account, you are agreeing to email being used as the standard means of communication.
All orders are subject to acceptance and product availability.
By ordering a product, you accept these terms and conditions.
These terms and conditions are subject to change at any time, and it is your responsibility to check them before placing an order to ensure you are compliant and the terms are acceptable to you.
Payment must be made in full prior to the shipping of your order. Payment can be made by any of the payment methods indicated on the website. Payment methods may change from time to time. Please check which payment methods we support prior to placing your order.
Shipping & Returns
How Much Is UK Post & Packaging?
We do not charge for the time spent assembling your order. Nor do we charge for packaging. The only shipping cost you will incur when ordering from Wild As The Wind is the cost of shipping.
UK & Europe Shipping
Wild As The Wind use the Royal Mail for the shipping of all orders regardless of whether they are destined for the UK, Southern Ireland and the rest of Europe.
For all UK deliveries we use second class post, with proof of posting and the ability to track parcels.
UK orders are delivered without charge if your order exceeds the value of £40.00
We reserve the right to split your order if the weight exceeds 2Kg.
Southern Ireland & Europe
There are surcharges for deliveries to Southern Ireland and Europe. These relate to the weight of the items you order. It is possible to calculate the cost of shipping as you progress with your order using the ‘calculate shipping’ tab in your basket.
The average cost of a parcel to Europe is between £5.00 and £7.00 for one or two mid-sized items.
We aim to dispatch all orders within 1 to 2 days, but please allow up to 14 days to receive your goods. If, for any reason, the goods you have ordered are out of stock we will email you regarding a delivery date.
If you are dissatisfied with the projected delivery time for out of stock items we will refund your order.
Items Damaged In Transit
Thankfully, parcels are very rarely damaged in transit. If, however, you are one of the very unfortunate few to receive a damaged order please get in touch right away.
Please contact us by email using this address :: info [at] wildasthewind.com
Please detail the damaged item(s), providing photographs of the products and the packaging.
A refund or replacement will be offered after the items, with the original packaging are returned to Wild As The Wind. The cost of returning the items is borne by the customer.
Thankfully Wild As The Wind has not had a dissatisfied customer.
If, however, you feel you are not entirely happy with the products you have purchased, you may return them in their original condition, with unbroken seals on the bottles, within 7 days, in exchange for a refund. You are liable for the cost of returning the products to Wild As The Wind. We do not refund original shipping costs or your return shipping costs.
Only when we receive the product (s) in their original condition, with unbroken seals, and fully in tact packaging that Wild As The Wind will refund the items. Refunds will be made to the originally charged account within 14 days of receipt of the returned goods. Please note that if a returned non-faulty product does not arrive at Wild As The Wind in a resalable condition, then we will not be able to provide you with a refund. It will then be incumbent on Wild As The Wind will to send the product(s) back to you and you will incur the subsequent delivery costs for this. In this instance no refund will be granted.
Wild As The Wind accepts no liability for any adverse reactions to Wild As The Wind products as they have been tested and certified safe. If you have a known allergy to ingredients contained in the products, or you use them when taking contraindicated medications there will likely be an adverse reaction to Wild As The Wind products for which we cannot be held responsible.
We cannot be held accountable for customers using Wild As The Wind products in such a way that is known to be unsuitable for them personally, or that deviates from the directed usage. Wild As The Wind also cannot be held liable for any unique or unusual adverse events in consequence to the use of Wild As The Wind products, being used as directed, as this eventuality will be a reflection of the health of the individual, and not the formulation of the products, as the health of the individual is much better ascertained by the individual themselves, and not by Wild As The Wind. Many items which are perfectly safe for the many can become toxic to those with an impaired immune system. If you are in any doubt as to whether you may have an adverse reaction to a Wild As The Wind product then we strongly advise you to abstain from using them.
The above terms and conditions do not affect your statutory rights.