Conditions of Sale
These Conditions of Sale are subject to the Wild As The Wind Terms & Conditions published on this website.
Placing an Order
These conditions of sale apply to any order you place through the Wild As The Wind Shop website regardless of how you access the website and orders placed will be treated as confirmation that you have read, understood and agree to these general terms and conditions of sale in their entirety, including the general terms and conditions, privacy policy and website disclaimer. If you do not agree to these general terms and conditions of sale in their entirety, you must not place an order through this website.
Conditions of Use
This website is operated by Wild As The Wind. Our principal contact is via email at info [at] wildasthewind.com where we will endeavour to reply to all messages promptly. By setting up a Wild As The Wind Shop account, you are agreeing to email being used as the standard means of communication.
All orders are subject to acceptance and product availability.
By ordering a product, you accept these terms and conditions.
These terms and conditions are subject to change at any time, and it is your responsibility to check them before placing an order to ensure you are compliant and the terms are acceptable to you.
Payment
Payment must be made in full prior to the shipping of your order. Payment can be made by any of the payment methods indicated on the website. Payment methods may change from time to time. Please check which payment methods we support prior to placing your order.
Shipping & Returns
How Much Is UK Post & Packaging?
We do not charge for the time spent assembling your order. Nor do we charge for packaging. The only shipping cost you will incur when ordering from Wild As The Wind is the cost of postage.
UK Shipping
Wild As The Wind use the Royal Mail for the shipping of all UK orders.
UK Deliveries
For all UK deliveries we use second class post, with proof of posting and the ability to track parcels.
UK orders are delivered without charge if your order exceeds the value of £75.00
We reserve the right to split your order if the weight exceeds 2Kg.
Southern Ireland & Europe
Update: Sadly, since the implementation of Brexit all deliveries to Southern Ireland and Europe have been suspended indefinitely. This will be reviewed in due course.
There are surcharges for deliveries to Southern Ireland and Europe. These relate to the weight of the items you order. It is possible to calculate the cost of shipping as you progress with your order using the ‘calculate shipping’ tab in your basket.
The average cost of a parcel to Europe is between £5.00 and £7.00 for one or two mid-sized items.
Shipping Times
We aim to dispatch all orders within 3 to 4 working days, but please allow up to 14 days to receive your items. If, for any reason, the items you have ordered are out of stock we will email you regarding a delivery date.
If you are dissatisfied with the projected delivery time for out of stock items we will refund your order in full.
Refunds & Returns
Wild As The Wind are happy to refund returns due to the following reasons:
- Items damaged in transit
- Non-delivery of parcels – parcels lost in transit (please see missing parcels for more information.)
- Unwanted gifts
- Dissatisfied customer
*Conditions apply, so please read the appropriate sections below for more details.
Please be aware: The cost of returning the items is borne by the customer in most instances.
Refunds will be made to the account which was originally charged for the items within 14 days of receipt of the returned goods. Please note, if a non-faulty product is returned in a less than perfect state, then Wild As The Wind will not be able to provide you with a refund.
Wild As The Wind will be happy to return the rejected product(s) to you, but you will need to pay the subsequent delivery costs for this, in advance. In this instance no refund will be granted.
What To Include With Your Return
Refunds will be declined unless you include the following with your return:
Returned items must be accompanied by a printed copy of the original proof of purchase. This is automatically delivered via email to the person who placed the order, once the order is finalised.
Order confirmations are sometimes delivered to email spam folders, so please check inboxes and spam folders for the order confirmation. Please consult Why Didn’t I Receive Confirmation Of My Order? for more information.
Returns must also be accompanied by a note explaining the reason for the return, and must reference any email correspondence between Wild As The Wind and yourself relating to the return, clearly stating the date and time of the emails you are referencing.
You must follow all instructions relating to your return to qualify for a refund. So please read the relevant information properly.
Items Damaged In Transit
Thankfully, parcels are very rarely damaged in transit. If, however, you are one of the very unfortunate few to receive a damaged order please get in touch right away.
Please contact us by email using this address :: info [at] wildasthewind.com
In your email detail the damaged item(s), providing photographs of the damaged products and packaging.
A refund or replacement will be offered after the items, with the original packaging, are returned to Wild As The Wind.
Please read Damaged Parcels for more information.
Missing Parcels
Thankfully, only a handful of orders have ever gone missing throughout the delivery process, and all of them have turned up in the end, rendering a refund unnecessary.
Please read Missing Parcel? for more information.
Please note: Wild As The Wind will not issue a refund if you claim your parcel has gone missing if:
- Wild As The Wind can show proof of delivery
- You failed to collect your parcel from the postal sorting office after you were issued with a postcard by your postal delivery worker requesting that you do this
- You provided an incorrect delivery address
Unwanted Gifts
Regretfully, refunds can only be credited to the credit card or payment account of the person who originally purchased the item.
To receive a refund for an unwanted gift the item(s) must be returned in their original condition. Bottles must have unbroken seals, and all items must be untainted.
The cost of returning the item(s) is borne by the person returning the item(s) and they must be properly packaged, with sufficient protective packaging to avoid breakages in transit.
Refunds will be declined it the item(s) are returned in a damaged state. Please see Packaging Your Returns at the end of the Returns section.
Wild As The Wind do not refund original shipping costs or any costs incurred by you in returning your unwanted gifts.
Dissatisfied Customers
Thankfully Wild As The Wind has not had a dissatisfied customer to date.
If, however, you feel you are not entirely happy with the level of service or the products you have purchased, you may return your items. All items being returned must be in their original condition, with unbroken seals on bottle lids. Returns must be made within 14 days of delivery, in exchange for a refund.
Refunds will be declined if the item(s) are returned in a damaged state. Please see Packaging Your Returns at the end of this Returns section.
You are liable for the cost of returning the products to Wild As The Wind.
Wild As The Wind do not refund original shipping costs or any costs incurred by you (P&P etc) if you make a return on this basis.
However, if Wild As The Wind has failed to achieve its own very high standards, then we will admit fault, and provide a refund in full.
Packaging Your Returns
Wrap bottles in bubble wrap or corrugated cardboard, firmly sealing the wrapping around the bottles. Either use an appropriately sized box or jiffy bag to return the items. Use wadding / void-fill to ensure the items are firmly placed within their outer packaging so that they cannot move around within their packaging whilst in transit.
Items returned in a damaged state will not be refunded.
You must put your full postal address on the outside of the parcel.
Returns Address:
Wild As The Wind, The Barton, Clapton, Crewkerne, South Somerset. TA18 8PU.
Other Compensations
Wild As The Wind accepts no liability for any adverse reactions to Wild As The Wind products as they have been tested and certified safe. If you have a known allergy to ingredients contained in the products, or you use them when taking contraindicated medications, there will likely be an adverse reaction to Wild As The Wind products for which we cannot be held responsible. Always conduct a patch test to determine if you are going to have an allergic reaction.
We cannot be held accountable for customers using Wild As The Wind products in such a way that is known to be unsuitable for them, generally or personally, or in such a way that deviates from the directed usage. Wild As The Wind also cannot be held liable for any unique or unusual adverse events of Wild As The Wind products being used as directed, as this eventuality will be a reflection of the health of the individual, and not a direct result of the formulation of the products. The health of the individual can only be ascertained by the individual themselves, and not by Wild As The Wind. Many items which are perfectly safe for the many can become problematical to those with an impaired immune system. If you are in any doubt as to whether you may have an adverse reaction to a Wild As The Wind product, then we strongly advise you to abstain from using them.
The above terms and conditions do not affect your statutory rights.
