Buying Options
This article serves to explain your buying options for Wild As the Wind Products. It also details requested buying options which are not possible.
Can I buy Wild As the Wind Products if I live outside of the UK?
With regret, no, this isn’t possible.
What forms of payment are supported by the Wild As The Wind Shop?
All the major debit and credit cards are supported by the Wild As The Wind Shop/
Can I order over the telephone?
With regret, no, this isn’t possible.
Can I order via email?
With regret, no, this isn’t possible.
Can I order on Social Media Platforms?
We would prefer it if you would place your order here, via the Wild As The Wind Shop, but there is the alternative of Etsy if you prefer. Unfortunately, the charges we incur on orders placed via Etsy mean that our products are more expensive than we would like them to be on the Etsy platform. The costs to Wild As The Wind, when you order via this Wild As The Wind Shop, are more manageable and help to keep the cost of the products for you a lot more reasonable.
Can I collect In person?
Unfortunately, it is not possible for you to collect your online orders in person.
Can I email you to ask you to add an additional item to my order?
It is surprising how many people forget to order all of the items they wish to purchase. This means that Wild As The Wind end up fielding a lot of emails requesting that an item is added on to a pre-existing order. This, in itself, causes a time consuming administrative burden, in reading and replying to the emails, but then coordinating payment for the forgotten item would require several more emails before a payment solution can be agreed upon.
In addition to the considerable amount of time this all takes, it means that arrangements are made outside of the usual administrative process and so are incredibly prone to mistakes.
Ultimately, it does not serve anyone for Wild As The wind to try and remedy customer errors. Because all of the products are hand-blended, and all of the Wild as The Wind products are hand-bottled and labelled etc, the time it takes to perform all of the tasks within the business are costed into the cost of the products. Any increased administrative burden only makes the products more expensive.
This means that, if you forget to add an item to your order, it cannot be added after the order has been submitted. Please do not email me to circumvent this, as no response will be supplied in an effort to keep costs down.
However, if you place a second order for the item you have forgotten before Wild As The Wind has fulfilled your original order, then best efforts will be made to include this item in with your original order so that you, at least, receive all of the items as soon as possible.
If your second order attracts a postage cost, it is with regret, this cannot be refunded. Co-ordinating refunds is very time consuming and Wild As The Wind are charged for issuing refunds. Wild As The Wind is more than happy to pay for our own mistakes, but it isn’t feasible to pay for our customers mistakes as well. Sorry.
Missing Parcels
There are many reasons why you may think your parcel has gone missing, but we haven’t lost one yet… Read Missing Parcels? for more information.
Admin Charges
Wild As The Wind reserve the right to apply admin charges for the time it takes when dealing with any issues relating to the management and delivery of your orders.
During the Covid-19 lock down parcels have taken longer to be delivered Very occasionally I have been subjected to daily, or twice daily emails demanding to know more about the whereabouts of people’s parcels, within a day or two of the order being posted.
Parcels are currently sent via Royal Mail 2nd Class post, which can take up to 5 days to be delivered under normal circumstances. During lock down this has been extended to 10 days because postal delivery people are thinner on the ground. This is because at the first sign of any symptoms postal workers are sent home to self-isolate for 10 days.
Despite a call for patience, after all of the available facts have been outlined clearly, certain customers have demanded I take further action to ascertain the specific location of their parcel. Some have demanded I contact the already heavily overworked Post Office staff for further information.
Dealing with these unfathomably unreasonable requests takes time, and as all of the Wild As The Wind products are hand blended or hand bottled in the UK, time, as a ‘cost of production’ is costed into the retail price of Wild As The Wind products. This means that when time is wasted on fruitless and unnecessary tasks, the cost of the products go up.
I have a fiduciary responsibility to all of my customers to keep unnecessary administrative burdens to a minimum so that the cost of the Wild As The Wind products don’t have to be a penny more than they need to be.
This is why I levy admin charges when dealing with troublesome situations.
Admin charges protect the whole.
What Is The Best Way to Contact Wild As The Wind?
Via email or in the comments section at the bottom of most of the pages within the Wild As The Wind Shop.
FREE SHIPPING!
For orders over £50