Buying Options
This article explains your buying options for Wild As the Wind Products. It also details requested buying options which are, sadly, not possible.
Can I buy Wild As the Wind Products if I live outside of the UK?
With regret, no, this isn’t possible.
What forms of payment are supported by the Wild As The Wind Shop?
Wild As The Wind can only accept payment for orders via this online shop, or through Etsy.
All major debit and credit cards are supported by the Wild As The Wind Shop.
PayPal is also accepted.
No other forms of payment are supported, such as telephone payments, bank transfers or cheques etc.
Can I order over the telephone?
With regret, no, this isn’t possible. Wild As The Wind does not have the means of processing payments over the phone.
Can I order via email?
Regretfully, it isn’t possible for Wild As The Wind to process requests for products via email. Products can only be dispatched once all of your delivery information is provided and payment has been made in full. It is not possible to accept payment via email, and explaining what particulars are required to process your order, along with all of the product information (bottle sizes and associated costs etc), sadly means that email orders are administratively unfeasible.
Can I order on Social Media Platforms?
Wild As The Wind does not advertise items for sale via social media.
We do, however, have an Etsy shop, with a restricted product range. If you wish to have access to the full Wild As The Wind product range then you will need to place your order through the Wild As The Wind Online Shop, (via this website).
We would prefer it if you would place all of your orders through the Wild As The Wind Shop, as the charges we incur on orders placed via Etsy mean that our products are more expensive than we would like them to be on the Etsy platform.
When you order via this Wild As The Wind Shop, the costs to Wild As The Wind are a lot more manageable. This helps us to keep the cost of Wild As The Wind products as low as possible for you.
Can I collect In person?
Unfortunately, it is not possible for you to collect your online orders in person.
Can I email you to ask you to add an additional item to my order?
It’s surprising how many people forget to order all of the items they wish to purchase. Unfortunately, this means Wild As The Wind end up fielding a lot of emails requesting that an item is added to a pre-existing order.
However, it is not possible to remedy the situation via email, or over the phone, for all of the reasons mentioned above.
Nevertheless, if you follow these steps, every effort will be made to send you all of the items you need in one parcel.
- Please do not email or telephone Wild As The Wind. This wastes your time and ours.
- Instead, simply place a second order through the Wild As The Wind Online Shop for the items you forgot to add to the first order.
- Let us know that this is the second of two consecutive orders within the Notes on the order page. Look for Order notes (optional), and leave your comments in the field below. Simply state “This is the second of two orders – please add these items to my previous order if possible”.
- If your second order attracts a postage charge, it is with regret, this cannot be refunded. Coordinating refunds is very time consuming and Wild As The Wind are charged for issuing refunds. It is not feasible for Wild As The Wind to lose time and money in an effort to remedy customer mistakes.
If you place a second order before Wild As The Wind has fulfilled your original order, then best efforts will be made to include these items in with your original order, so that you will receive everything as soon as possible.
If Wild As The Wind has already fulfilled your original order, then sadly it will not be possible to merge your orders.
Missing Parcels
There are many reasons why you may believe your parcel has gone missing, but thankfully, we haven’t lost one yet! So, there’s every reason to hope your parcel will be no different. Please read Missing Parcels? for more information.
Admin Charges
Wild As The Wind reserve the right to apply admin charges for the time it takes when dealing with any issues relating to the management and delivery of your orders.
During the Covid-19 lock down parcels have taken longer to be delivered Very occasionally I have been subjected to daily, or twice daily emails demanding to know more about the whereabouts of people’s parcels, within a day or two of the order being posted.
Parcels are currently sent via Royal Mail 2nd Class post, which can take up to 5 days to be delivered under normal circumstances. During lock down this has been extended to 10 days because postal delivery people are thinner on the ground. This is because at the first sign of any symptoms postal workers are sent home to self-isolate for 10 days.
Despite a call for patience, after all of the available facts have been outlined clearly, certain customers have demanded I take further action to ascertain the specific location of their parcel. Some have demanded I contact the already heavily overworked Post Office staff for further information.
Dealing with these unfathomably unreasonable requests takes time, and as all of the Wild As The Wind products are hand blended or hand bottled in the UK, time, as a ‘cost of production’ is costed into the retail price of Wild As The Wind products. This means that when time is wasted on fruitless and unnecessary tasks, the cost of the products go up.
I have a fiduciary responsibility to all of my customers to keep unnecessary administrative burdens to a minimum so that the cost of the Wild As The Wind products don’t have to be a penny more than they need to be.
This is why I levy admin charges when dealing with troublesome situations.
Admin charges protect the whole.
What Is The Best Way to Contact Wild As The Wind?
Via email or in the comments section at the bottom of most of the pages within the Wild As The Wind Shop.
FREE SHIPPING!
For orders over £50